Return, Refund & Cancellation Policy

Please review this policy carefully before placing an order.

By purchasing from GLOBAL GLAM JEWELLERY, customers acknowledge and agree to the following terms.

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1. All sales final

All sales are final.

The Company does not offer:

• refunds;
• returns;
• exchanges;
• product swaps;
• change-of-mind returns;
• cancellations after order confirmation.

Orders cannot be cancelled once successfully placed and confirmed.

Customers are strongly encouraged to carefully review all product information, product images, measurements, descriptions, and policies before completing purchases.

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2. Non-returnable & non-refundable items

Due to the nature of jewelry, accessories, earrings, decorative products, pearls, diamonds, stones, crystals, gems, embellishments, fashion jewelry components, hygiene considerations, inventory protection, operational costs, and company policies, all products sold by the Company are considered non-returnable and non-refundable.

This policy applies to all product categories including but not limited to:

• earrings;
• dangling earrings;
• pearl jewelry;
• diamond-style jewelry;
• stone jewelry;
• crystal jewelry;
• decorative accessories;
• fashion accessories;
• necklaces;
• bracelets;
• rings;
• charms;
• embellishment-based products;
• limited collections;
• promotional items.

For hygiene and safety reasons, earrings and certain accessory items are not eligible for return, exchange, or refund under any circumstances.

Sale items, promotional products, discounted items, limited releases, and special offers are strictly non-returnable and non-refundable.

This policy applies regardless of:

• dissatisfaction;
• personal preference;
• sizing expectations;
• color expectations;
• styling preferences;
• delayed delivery;
• accidental purchases;
• gifting situations;
• misunderstanding of materials or finishes;
• change of mind.

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3. Product variations & material characteristics

Jewelry and accessory products may contain decorative materials including but not limited to:

• pearls;
• stones;
• crystals;
• cubic zirconia;
• simulated diamonds;
• laboratory-created stones;
• decorative gems;
• embellishments;
• natural stones;
• synthetic stones;
• decorative metals;
• coated materials;
• plated components;
• handmade decorative elements.

Each jewelry piece is carefully presented to reflect its design, details, and overall appearance as accurately as possible.

Due to the handcrafted and decorative nature of certain materials, slight natural variations in texture, shine, stone placement, pearl appearance, or finishing details may occur and are considered part of the unique character of the product.

Natural and decorative materials may contain unique characteristics, inclusions, patterns, asymmetry, texture differences, or minor irregularities that are part of their inherent appearance and craftsmanship.

Such natural variations do not affect the overall quality or beauty of the item and shall not be considered defects or grounds for refunds, returns, exchanges, compensation, disputes, or chargebacks.

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4. Normal wear, stone movement & product care

The Company is not responsible for fading, tarnishing, oxidation, scratches, discoloration, coating wear, stone movement, loosening, pearl variation, decorative shifting, breakage, or damage resulting from:

• water exposure;
• perfumes;
• cosmetics;
• chemicals;
• humidity;
• heat;
• friction;
• impact;
• accidental damage;
• improper storage;
• improper handling;
• misuse;
• pulling;
• pressure;
• normal wear over time.

Decorative elements including pearls, stones, diamonds, crystals, gems, embellishments, dangling parts, chains, connectors, and settings may naturally shift, loosen, move, or wear over time depending on usage conditions.

The Company shall not be responsible for missing stones, loosened settings, detached decorative elements, or component loss occurring after delivery and use of the product.

The Company does not guarantee permanent preservation of decorative materials, finishes, coatings, shine, pearls, stones, crystals, diamonds, gems, embellishments, or structural components under all usage conditions.

The Company does not guarantee compatibility with all skin types, sensitivities, or personal reactions to jewelry materials or coatings.

Customers are solely responsible for proper product care, maintenance, handling, and storage.

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5. Damaged or incorrect items

In the rare event that a customer receives an incorrect or significantly damaged item, the customer must contact the Company within 48 hours of delivery and provide:

• clear photographs;
• packaging images;
• order details;
• complete unedited unboxing video evidence where requested.

Failure to provide sufficient evidence may result in denial of review or assistance.

The Company reserves the sole and absolute right to determine whether any replacement, resolution, store credit, or exception will be provided.

Refunds are not guaranteed under any circumstances.

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6. Refusal of abuse

The Company reserves the right to refuse service, reject claims, deny future purchases, suspend accounts, or block customers suspected of:

• policy abuse;
• excessive complaints;
• fraudulent claims;
• dishonest conduct;
• chargeback abuse;
• item-switching;
• false damage reports;
• abusive behavior.

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7. Chargebacks & payment disputes

Fraudulent chargebacks, false disputes, unauthorized payment claims, or misuse of consumer protection systems are considered violations of these policies.

The Company reserves the right to:

• dispute chargebacks;
• submit evidence to payment providers;
• recover operational losses;
• recover chargeback-related fees;
• restrict future transactions;
• refuse future purchases.

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8. Policy acceptance

By placing an order with GLOBAL GLAM JEWELLERY, customers confirm that they have read, understood, and accepted this Return, Refund & Cancellation Policy in full.

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9. Approved refund processing

In exceptional circumstances where the Company voluntarily approves a refund, replacement, or store credit at its sole discretion, processing timelines may vary depending on operational review, payment providers, financial institutions, and banking systems.

Where applicable, approved refunds may take up to 14 business days or longer to appear depending on the customer's payment method and banking provider.

The Company shall not be responsible for delays caused by third-party payment processors, banks, or financial institutions.

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10. Contact

For inquiries regarding this policy, please contact:

GLOBAL GLAM JEWELLERY — infoglobalglam@gmail.com